Lloyds TSB Scotland, Aberdeen
“I would like to take this opportunity to express on behalf of Lloyds TSB Scotland and Group Property our appreciation and satisfaction with the overall engagement and delivery of the above project. The manner in which you and your management team combined with the office based team to support the site operation was excellent.
The site team you established demonstrated a most professional approach to the daily/ hourly challenges that the site was throwing at everyone, a key factor was the simple approach taken to all problems: I have an issue here but here are the solutions and action taken.
Special thanks must be given to everyone who by working in extremely long and harsh conditions from November to March and combining with the other companies on the project, delivered for our colleagues in Aberdeen, a fantastic building for them to operate from and give the Bank’s customers a great place to meet and carry out their business.
Key areas to mention are as follows:
Leadership & Team Building
There was exceptional commitment and performance from ACMS leadership. The team showed the highest standards of professionalism and expertise, building and maintaining morale across a complex project and engaging with contractors and business stake-holders alike with ease.
Planning & Building Authorities
Creating strong working relationships which I know would be considered exceptional in the industry.
Supply Chain & Logistics
ACMS evidenced a strong capability to leverage their established, high-quality supply chain and extend that to identify and introduce new suppliers where necessary, getting all contractors to commit to the prject and an aggressive timetable at short notice.
They took responsibility for some critical relationships in tense circumstances (given previous contractor failure) and ensured that each continued to deliver as required, removing potential ‘show stoppers’ and minimising cost impacts.
Programming & Delivery
Throughout the project, ACMS showed a pragmatic approach, appreciating the standards and timescales to which we aspired, raising appropriate challenge. At no time, did we doubt the programme they put forward and we were fully informed of key issues – time, cost, compliance etc.
Indeed, to take over the Aberdeen project in the challenging circumstances and still deliver to time and quality is an extraordinary performance.
Manager Major Projects and Offshore, Group Property, Lloyds TSB Bank Plc”